FAQs

Is Sei Du products cruelty free?

All our products are cruelty-free. We will never support/sell products that are tested on animals and can ensure you, our production facilities adhere to these guidelines.

 

Where do I enter the discount code?

If you have a promo code for a discount, you may only enter it from the checkout page.

 

My discount code is not working.

Discount codes are only valid on full-priced items and cannot be used on sale, non-branded Sei Du items or in conjunction with any other code or promotional offer unless stated. If you are still having problems using your code, please email our customer service team on contactus@seidubeauty.com.au

 

Having issues logging into your account?

If you have received a message stating that your email address/password is not recognisable - please follow the steps below:

• Clear your cache and browser history.
• Close and open a new browser.
• Make sure you are using the same email address and password that you registered with.
• If you are unable to recall your password, click on the “forgot your password?” link on the page. You will be prompted to enter your email address. Then, a link will be sent to you to create a new password for your account.

If you enter your password incorrectly three times, your account will be locked for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please contact us with the details and screenshots of the error.

 

How much is Shipping and the lead times?

Please refer to our shipping page at the bottom of our page.

Haven’t answered the question you’re looking for?

Please email contactus@seidubeauty.com.au and we will get back to you as soon as possible.